Hospital services

TELEPHONE

Your room has a direct telephone number for making and receiving calls. You can activate it at the hospital's cashier service. Call control will be by automatic charging.

Automatic appointment pick-up point

We have available an appointment pick-up point that allow you to avoid waiting lines and register your arrival automatically

CAR PARK

The hospital has 260 parking spaces located at basement 1 and basement 2 of the building.

SUITES

We offer you high comfort facilities. There are exclusive rooms with everything you need to feel at home. The suites have been designed to maximise the well-being of patients and the comfort of those accompanying them. With this in mind, they have a separate sitting room for visits, with armchairs and a practical table. The suites are fully equipped and boast free services. Take a no-obligation look at the additional services available to patients and accompanying persons. These an à la carte menu, laundry service, rooms for guests, religious assistance service, etc.

Amenities: The suites are also fully equipped with the following:

Electric adjustable bed
Hydraulic bed table
Plasma television
Armchair with footrest
Sofa bed
Safe
Fully-equipped, en-suite bathroom
Individual telephone

Services: The following services are also d free of charge:

Television service for patients and visitors
Food for accompanying persons
Internet connection (Wi-Fi)
In-room coffee service.
Daily newspapers
Parking
Personalised care
1 Hairdresser service during your stay from Monday to Friday

Take a no-obligation look at the additional services available to patients and accompanying persons. These an à la carte menu, laundry service, rooms for guests, religious assistance service, etc.

ITEMS OF VALUE

Your room has a safe fitted in the wardrobe, it is recommended that you leave items of value. However, the Hospital Universitario La Moraleja only accepts liability for items deposited in the Administration safe with the appropriate receipt.

CAFETERIA, RESTAURANT AND SELF-SERVICE

They are located in the lobby of the hospital. Opening hours: Cafeteria: from 8 am to 10 pm. Restaurant and self-service: from 1.30 pm to 4.30 pm and 8.30 pm to 10 pm.

HOSPITAL FINANCE DEPARTMENT

For any doubt relating to our services, you can go to the hospital's Finance department we will provide you with the information to resolve your query, and we will be able to tell you each process or consultation is completed.

If you services not d in your policy or would like information on private prices, you can come to request a quotation. You will also be informed of payment methods. If you wish, you can request information on the financing options made available to our patients.

• In this department you can settle the services provided, request information and contract VIP services and VIP suites. Also, if you need a refund of excess amounts of invoices for care services provided, we will inform you of how you can claim them as well as how you will receive the payment.
• You can also request invoices for services provided and already settled not d in your policy here and clarify doubts on the coverage of the tests prescribed, which can be resolved or referred to the specific department directly from the hospital's Finance department.
• After the birth of a newborn and their inclusion on your policy, come to the Finance department of the hospital if you have any query regarding any admission or due authorisation. You can also request information as well as the documentation necessary to contract the premium postpartum management service that we offer at the hospital.
• The hospital's Finance department, located in the atrium next to Clinical Documentation, is open from Monday to Friday from 9 am to 7 pm continuously. For any other matter, you can contact us by email at facturacion.hlm@sanitas.es

VIP SERVICES

Inpatients who so wish can contract said services, which :

• Personalised treatment and accompaniment throughout your stay.
• Free parking for 1 vehicle throughout your stay. Upon arrival at the car park, take the access ticket. At admission, said ticket will be exchanged for a free-access card, which will be returned upon discharge.
• Television. Access to the television service on the days you remain admitted. (DTT)
• Food for the person accompanying the patient. A person accompanying the patient is entitled to a daily service consisting of breakfast/lunch/dinner.
• Newspapers. We will deliver the newspaper of your choice to your room each day.
• Hairdressers service. You can request the hairdressers service during admission.
• Access to the VIP room

HAIRDRESSERS

You can request the hairdressers service during admission. For more information you can consult our nursing staff.

PLANTS AND FLOWERS

We recommend not to keep plants with soil or excessive bunches of flowers in your room for optimum ventilation.

RELIGIOUS SERVICES

Every Sunday, a mass is held in the chapel, located on the third floor of the hospital.

SHOP

In the lobby, on the ground floor of the hospital, there is a shop selling gifts and other objects of personal use, such as newspapers and magazines.

CASH MACHINES

There is a cash machine at your disposal 24 hours a day in the main lobby of the hospital.